At Pentonic® Pen, Gel Pen, we respect the privacy of our users and recognize the importance of protecting personal information collected through our website pen-tonic.shop (the “Site“). This Privacy Policy describes how we collect, use, disclose, transfer and store your information when you visit or make a purchase from our Site. Please take a moment to review this Privacy Policy before using our Site.
Information We Collect
We collect both personal and non-personal information from you when you visit our Site. Personal information refers to any information that can be used to identify you individually, such as your name, phone number, email address, mailing address, etc. Non-personal information refers to information that does not identify you specifically, such as browser information, cookies, pixel tags, demographic and preference data.
Information You Provide to Us Directly
We collect personal information when you create an account, place an order, contact us with inquiries, respond to surveys, participate in promotions, or use other features and functions of our Site. This includes:
- Contact details such as your name, phone number, email address, and mailing address.
- Account information such as your username, password, interests, and preferences.
- Payment information such as credit/debit card number, expiration date, CVV code, and billing address.
- Comments, feedback, and other information you provide to us regarding our products, services, and Site experience.
Information We Collect Automatically
We use tracking tools and technologies like cookies, web beacons, pixels, and local storage to automatically collect information about your use of our Site. This includes:
- Browser information such as the type of browser you use, browser language, referring/exit pages and URLs, platform type, date/time stamps, and number of clicks.
- Device information such as device type, operating system, settings, unique device identifiers, and mobile network carrier.
- Usage information such as frequency of visits, duration, average time spent, pages viewed, content interaction, and preferred communication channels.
- Location information such as your IP address, GPS coordinates, nearby WiFi networks and cell towers.
- Log data such as system activity details, errors, crash reports, access times, access logs, and referring website addresses.
We may combine this data with personal information we collect directly from you for analysis and advertising purposes described below.
Information Collected from Other Sources
We may obtain additional information about you from third party sources to help us better understand our users and improve our Site. This includes:
- Demographic data, interests, and purchase history from analytics providers and advertising networks.
- Publicly-available contact and social media profile information from sources like LinkedIn and Facebook.
- Marketing and contact lists lawfully acquired from third party vendors.
- Referral information from friends who use our Site.
- Information to verify or authenticate accounts from fraud detection and prevention vendors.
Use of Personal Information
We use your personal information lawfully and responsibly to operate, maintain, and improve our Site and services. This includes using personal information to:
- Process, fulfill, and deliver your orders and purchases.
- Respond to questions, comments, requests, or concerns you submit to us.
- Communicate with you about your account, activities, orders, product interests, and Site experiences.
- Send you informational and promotional content as permitted by law. You may opt-out of marketing communications as described in the Choice and Access section below.
- Personalize your Site experience by presenting products tailored to you.
- Allow you to participate in contests, sweepstakes, promotions, and surveys.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Perform data analytics to better understand and serve our users.
- Maintain legal and regulatory requirements like tax reporting, accounting, and audits.
- Enforce our Terms of Service, other agreements, and policies.
- Protect the rights and property of Pentonic® Pen, Gel Pen, our users, and others.
- Facilitate a purchase or sale of all or part of our business.
We may also de-identify, anonymize, or aggregate personal information to protect your privacy and for any purpose outlined above.
Disclosure of Personal Information
We will not disclose, sell, or share your personal information except in limited circumstances outlined below:
- With trusted third party service providers and partners who assist us with operating our Site, conducting our business, and servicing you. This may include payment processors, fulfilment centers, shipping carriers, analytics providers, marketing partners, and more. We obligate these parties to protect your personal information with adequate security measures, prohibit them from using the information for any purpose other than enabling us, and require them to comply with this Privacy Policy.
- When required by law, subpoenas, court orders, or other legal processes.
- If necessary to establish, protect, or exercise our legal rights and interests or defend against legal claims.
- If necessary to protect the rights, property, life, health, or safety of you, us, or the public.
- With your consent or at your request and direction.
- In connection with a substantial corporate transaction like a merger, acquisition, bankruptcy, dissolution, or asset sale. Personal information may be transferred or shared as part of the transaction or proceeding.
- With trusted affiliates, partners, vendors, and advertisers to provide co-branded products, services, sites, features, or advertising. You can recognize when one of our sites has services from third parties because their branding will still be visible.
We do not share personal information with third parties for their marketing purposes without your consent.
Data Retention
We retain personal information as long as required to fulfill the purposes outlined in this Privacy Policy, unless a longer period is required by law. Common retention periods include:
- Duration of your account. We keep your account information for as long as your account is active.
- Contractual necessity. We retain information required to meet our contractual obligations with you, like order and purchase data.
- Legal compliance. We keep information like tax and accounting records for the period required by law.
- Customer service. We retain reviews, comments, help desk conversations, and other customer service interactions for the period customers might need support.
- Security and fraud prevention. We retain log data, device IDs, purchase histories, and other information to detect and prevent fraud and other illegal activity.
When personal information is no longer necessary, we securely delete or destroy it.
Your Choices and Access
At Pentonic® Pen, Gel Pen, we respect your right to make choices about your privacy. You have the following options to access and control your personal information:
- Opt-out of marketing communications. You may opt-out of receiving promotional emails, newsletters, push notifications, and other marketing messages from us. This opt-out does not apply to important service announcements and communications, like order confirmations or notices about your account or purchases.
- Set cookie preferences. Most browsers let you remove or reject cookies and local storage. You can manage preferences for Flash cookies and similar technologies with the Flash management tools available at Adobe’s website. Limiting cookies may impact your ability to use parts of our Site.
- Update account information. You may update or correct information like your name, email, password, interests, preferences, and favorites by logging into your online account or contacting us.
- Unsubscribe from email lists. You can unsubscribe from our email lists by clicking the “unsubscribe” link located at the bottom of each communication. This does not delete your account, but simply removes you from mailing lists.
- Delete your account. You may email us to request deletion of your account and personal information. We will fulfill deletions unless we need to keep your information for legal compliance purposes.
- Request access. You may email us to request details about the personal information we collect, use, disclose, and retain about you. We will provide you with a list of your personal information we maintain within 30 days of your verified request.
- Get a copy. You may email us to request a portable electronic copy of certain personal information we maintain about you. We will provide you with your personal data within 30 days of your verified request.
- Revoke consent. You can revoke consent you have provided by emailing us at any time. This will not affect past uses but will impact future collection, use, and sharing of your information.
- File a complaint. You may file a complaint with us and/or with your local data protection authority at any time about our privacy practices. We are committed to working with you to find a fair and prompt resolution of any complaint.
You will not be discriminated against for exercising these rights. Please email us with your verified request or complaint and specify your name, contact details, and the information you would like to access, update, revoke, or delete.
Data Security
We are committed to protecting your personal information and use reasonable technical, administrative, and physical safeguards to secure it from unauthorized access, disclosure, and misuse. This includes:
- Encrypted data transmission using SSL/TLS protocols to protect your information as it travels over the internet.
- Encrypted data storage within secure data centers that house best-in-class firewall, disaster recovery, and intrusion detection/prevention protocols.
- Multi-factor authentication requiring multiple methods to verify your identity before accessing sensitive data.
- Access controls and permission management to limit employee access to systems containing personal information on a need-to-know basis.
- Employee privacy and security training and policies to instill data responsibility among our workforce.
- Vulnerability testing and code audits to continuously strengthen source code and system configurations against evolving risks.
- Regular system monitoring and backups to enable rapid data recovery in the event of a breach.
While we aim for ideal security, no method is ever completely secure or error-free. We do not guarantee or warrant the security of our systems or that personal information will not be accessed, disclosed, altered, or destroyed. Any transmission of data, including personal information, is at your own risk. You are responsible for selecting your own encryption or other security technologies.
Children’s Privacy
Our Site is designed for adult users. We do not knowingly collect personal information from children under 16 without advance parental consent. If you are under 16, please do not provide us with personal information of any kind whatsoever. If you believe we have inadvertently collected such information, please email us so we can promptly obtain parental consent or remove the information.
California Resident Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) regarding your personal information:
- Right to Know. You may request the following information about how we have collected, used, disclosed, and sold your personal information in the past 12 months:
- Categories of personal information collected
- Purposes for collecting each category of personal information
- Categories of personal information that we sold or disclosed for business purposes
- Categories of third parties with whom we shared personal information
- Specific pieces of personal information we have collected about you
- Right to Delete. You may request deletion of your personal information we have collected from you, subject to certain legal exceptions.
- Right to Non-Discrimination. You have the right to exercise any of these rights without suffering discrimination. We will not deny you goods or services, charge you different prices, or provide you a lower quality of service if you exercise your rights under the CCPA.
To exercise your California privacy rights described above, please email us with your request and specify your full name and email address associated with your account so we can verify your identity and process your request.
International Data Transfers
We are headquartered in the United States. When you use our Site, your personal information may be collected, transferred to, and stored in the United States or at other global locations outside of your home country. Privacy laws, data protection frameworks, and consumer rights vary by country and may be less stringent in other jurisdictions than your home country.
By using our Site or providing any personal information to us, you are consenting to the transfer, storage, and processing of your information, including personal information, to the United States and other jurisdictions. All transfers of data will be conducted in compliance with applicable laws.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time to reflect evolving laws, regulations, practices, technology, and the needs of our business. Any material changes will be effective immediately upon the posting of the revised Privacy Policy.
Your continued use of our Site constitutes acceptance of any revised Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should cease accessing or using our Site immediately. Review this page periodically to remain informed about our information practices.
Contact Us
Please contact us with any questions, concerns, or suggestions you may have about our Privacy Policy and information practices:
Pentonic® Pen, Gel Pen
[email protected]
123 Fountain Pen Lane
Inkville, Pennsylvannia 54321
We are committed to working with you to obtain a fair resolution of any privacy concern and will not retaliate or discriminate against you for filing a complaint or exercising your data privacy rights. Thank you for entrusting Pentonic® Pen, Gel Pen with your business and personal information.